Process complaint

Raise a process concern outside the assigned mediator direct handling.

Use this channel for concerns about mediator conduct, neutrality, confidentiality, procedure or treatment. It is separate from arguing the merits of the underlying case.

Before submitting

What this complaint route is for

You can use this channel to raise a good-faith concern about how the Youth Mediator process was administered.

actual or perceived conflict of interest;
neutrality or mediator conduct;
confidentiality or inappropriate access;
unreasonable delay or failure to follow a stated process;
accessibility, dignity or safeguarding concerns;
misuse of case information or inappropriate communication.

This form is not an appeal court. A complaint does not automatically reopen a closed case, reverse a substantive decision, require another party to accept mediation, or create a right to compensation.

Where operationally possible, review should be handled by personnel who were not responsible for the day-to-day action complained of. Serious safety or legal matters may be escalated or referred to a competent authority where appropriate.

Case reference *

Email used for the case *

Your role in the case

Concern type *

Date of the event or issue

Is the concern ongoing?

Who or what does the complaint concern? *

Describe what happened *

What have you already done to raise or resolve this concern?

What review or corrective action are you requesting?

Any immediate safeguarding or confidentiality risk?

I confirm that this complaint is submitted in good faith and that the information is accurate to the best of my knowledge.

I understand that a process complaint does not guarantee a particular case outcome and may be limited by confidentiality, safeguarding, legal obligations or the rights of other parties.

How complaints are handled

Registration

The complaint is recorded separately from ordinary public tracking and linked to the case reference where appropriate.

Initial review

The reviewer considers scope, urgency, safeguarding, access history and whether the concern requires immediate protective action.

III

Outcome or escalation

The complaint may lead to an explanation, correction, access review, reassignment, process improvement, closure or referral where another competent route is required.

Case guidance

Choose the right route before sharing sensitive information.

Check eligibility, open a secure case, or contact the Secretariat for general institutional correspondence.

Check eligibilityReview whether mediation is appropriate Submit a caseOpen a protected intake record Contact SecretariatGeneral and institutional enquiries